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Help Center

Your questions, answered.

Help Center

Quick answers to the questions we hear most. Can't find yours? WhatsApp us — a real human replies.

Where is my order?

Track it live on Track Order, or check My Account. Orders placed before 2 PM EAT ship the same day.

How do I change my size?

See our Size Guide — and remember we offer 14-day returns if it's not right.

Do you ship internationally?

Yes — see Shipping Info for rates and times.

How do I pay?

M-PESA, card, or bank transfer — all shown at checkout. Orders are confirmed on WhatsApp.

Can I visit the store?

Absolutely — find us at UPL Beauty & Wellness Center, Nakuru.

Still stuck?

Message us on WhatsApp — we reply fast.

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